Covid-19 Guidelines

Measures were taken for personal protection (guests & personnel)

The company informs and encourages staff and third parties to comply with good personal and respiratory hygiene practices (washing – cleaning hands, covering the nose and mouth during coughing or sneezing with a tissue, etc.).

Provides the staff with the appropriate Personal Protective Equipment (PPE) (masks, face shield, gloves, safety net, etc.), in accordance with the specific instructions/directions of EODY, the National Committee for Public Health Protection, and decisions of competent bodies.

Supervises the adequacy of PPE stocks.

It trains the staff for the safe use of PPE based on the instructions of EODY and supervises their correct use.

Educates on the required actions of the employees themselves in case of suspicious symptoms, such as the immediate notification of the health manager and the Administration for the prevention of the spread of Covid-19 and the planned isolation.

Informs and trains the staff regarding the special instructions for cleaning in case of an outbreak. Specifically:
a) the person remains in his room with the door closed,
b) he is immediately given a simple surgical protective mask and tissues,
c) if there is an attendant who wishes to stay close to him, a simple surgical mask is given and a recommendation is made to wash his hands meticulously after any contact with the suspected case and not to touch his face,
d) the entry of staff members into the room is prohibited and only one staff member deals with the client’s requests,
e) the used personal protective equipment is discarded in a closed bucket,
f) after disposing of the protective equipment is followed by thorough hand washing.

When requested, it is possible to:
inform guests about: the accommodation policy and the measures taken to deal with any incidents, useful information for healthcare providers, public and private hospitals, COVID-19 reference hospitals and pharmacies in the area; and
provision of Personal Protective Equipment if requested by the client.

Special equipment (medical kit) in case of an incident, such as gloves and disposable masks, antiseptics, cleaning wipes, apron, long-sleeved robe, laser thermometer. The special kit is equipped and placed in a place where all program managers and staff are informed about its use.

Staff can identify customer symptoms and report them directly to the healthcare professional.

Measures were taken for placement & use of sanitizers

The company provides the required materials – means, such as antiseptic solutions (in the form of liquid, foam, gel, ) and materials for hand drying (disposable towels) to employees and installs appropriate mechanisms for hand antiseptic at the entrances/exits and public areas. areas of the accommodation, emphasizes the cases where employees come in contact with the general public.

Measures were taken for cleaning & disinfection

The key cards are disinfected – they are placed in a special container to be disinfected after use. All hard surfaces, floors, chairs, knobs, etc. are cleaned and disinfected with cloths / disposable cloths or cleaning paper and mops with removable heads. When using disinfectants, the room is well ventilated. In all public areas, sanitation services are strengthened, especially in “high risk” items.

Thorough cleaning and very good ventilation of the room are applied during the hours between stays. Frequent cleaning of the room during the stay (avoid contact of cleaning staff with possible cases and further transmission).

For departures, 2 protocols apply:

  • Regular cleaning and waiting 24 hours before the room is made available to a customer or
  • Thorough cleaning – disinfection of the disputed room and bathroom surfaces.

The decorative objects are removed. Opening doors and windows for natural ventilation of the space daily.

Measures were taken to avoid overcrowding

The company avoids overcrowding at check-in / check-out, supervises the observance of physical distances.

Extended check-in and check-out time between stays. Check-out until 11:00 a.m. and check-in from 15:00 p.m. The time between each check-in and check-out ensures that between different customers the room is cleaned, thoroughly disinfected and adequate natural ventilation is followed.

It is forbidden to enter the rooms to non-residents in the accommodation. It monitors the arrival of third parties (eg customers, partners, distributors, etc.) in the area of ​​the accommodation and informs them to avoid overcrowding, to ensure compliance with the required distances, and the use of PPE. For the purposes of public health protection, the management of the property shall keep a record of staff members and all persons staying at the hotel (name, nationality, date of arrival and departure, contact details such as address, telephone, e-mail) in order to become possible to communicate with close contacts of any COVID-19 case, which may be identified a posteriori.

There is the care and safety provided in the General Regulation on Personal Data Protection (GDPR) and all visitors and staff are informed that a record is kept for reasons of public health protection.

There is also a recording and updating of the COVID-19 Event Book at the hotel reception.

Measures were taken to maintain safety distances

Signage to remind customers to keep physical distance. Avoid handshakes and generally close physical contact, keep a distance of at least two meters from colleagues, customers, or third parties in all workplaces, hotel areas, and rest areas. Check-in outdoors.

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